Shipping policy
Shipping Policy
Processing Time
All orders are processed within 1-3 business days after payment confirmation.
Shipping Times
We ship worldwide directly from our suppliers. Please allow the following delivery timeframes:
- 🇨🇦 Canada: Standard 10-20 business days | Express 5-10 business days
- 🌍 International: 10-25 business days
Shipping Costs
- Canada Standard: $12.00
- Canada Express: $20.00
- International: Calculated at checkout
Tracking
Once your order ships you will receive a tracking number by email so you can follow your package every step of the way.
Customs and Duties
International orders may be subject to customs fees and import duties. These charges are the responsibility of the customer and are not included in our pricing.
Lost or Delayed Packages
If your package has not arrived within 30 days of your order date please contact us at sustainandlive@gmail.com and we will investigate immediately.
Contact Us
For any shipping questions please email us at sustainandlive@gmail.com — we typically respond within 24 hours.